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Certosa District · Living

Guest Experience Specialist (Receptionist)

In January 2027 we will open our first living space: 187 apartments, a park and an event venue in the heart of Certosa District. A project that does not look like a traditional hotel, and does not want to look like an office reception desk either. We are looking for someone who makes every guest feel at home, and who also knows when a smile is worth more than a process.

Location
Milan · on-site · 5-day shift rota
Contract
6-month fixed term, aimed at a permanent contract · CCNL Commercio, level VI
Compensation
€21,300–21,800 gross/year · meal vouchers, Coverflex welfare and a WeRoad travel voucher
Apply now

Who we are

We are WAO, a real estate company that designs, builds and runs spaces for contemporary working and living.

Our vision is to create a network of places animated by people committed to building a better world. We do it by turning existing buildings into living, well-kept places, integrated into their neighbourhood and city. We work with and for startups, scale-ups and new generations of workers looking for flexibility, connection and quality of experience, not only in the services but in everyday living.

We are a young, fast-growing team with a hands-on, responsible, execution-oriented approach.

The role

You will be the first and the last point of contact for the people living in the property. Your role is to guarantee a smooth experience, consistent with WAO's identity, from arrival to departure, and through everything that happens in between.

What you'll do

  • Check-in and check-out of guests, management of bookings and stay contracts
  • Welcoming, orienting and handling the daily requests of residents and guests
  • Coordination with the operations and maintenance team to resolve issues across the property
  • First-level complaint handling
  • Front desk coverage and of the common areas during the assigned shifts
  • Administrative management of stay paperwork (registrations, documents, payments)

Who we're looking for

  • Experience: even minimal, in similar roles (hotel front office, living, hospitality, customer service, retail).
  • Languages: Italian and English required; knowing other languages will be considered a plus
  • Mindset: Empathetic, calm under pressure, people-oriented.
  • Digital: Comfortable with management software, PMS or booking tools (Mews, Opera or similar are a plus).

What we offer

Contract and pay:

  • Collective agreement and pay: Commercio, level VI
  • Contract: 6-month fixed term, aimed at a permanent contract
  • Hours: shifts over 5 days, covering weekends, nights and public holidays on a rota
  • Meals: 20 meal vouchers a month, €8 each
  • Welfare: €500 a year provided through a Coverflex card
  • Further benefits: a €1,200 annual voucher to spend on a WeRoad trip; a set of discounts reserved for WAO

Selection process

  1. 1

    Application

  2. 2

    CV screening: assessing the match with the profile we're looking for

  3. 3

    First step: introductory video call

  4. 4

    Final step: on-site interview with the Resident Manager

Apply for this role

Fill in the form: we'll reply by email. The more you tell us, the better.

PDF, DOC or DOCX, 4 MB maximum.

If you want to add more: LinkedIn profile, portfolio, personal site

Optional but much appreciated: a short video introducing yourself.